ISO 56002:2019 Certification. Implementation experience in an Ecuadorian company
DOI:
https://doi.org/10.21803/adgnosis.12.12.570Keywords:
Organization, Scientific innovation, Standardization, NormAbstract
This article presents an overview of the innovation management approach, a theme that is gradually gaining ground in the business field. The objective of this study is to analyze the implementation of the ISO 56002:2019 standard in an Ecuadorian agro-productive company to develop and deploy innovation capabilities, evaluate performance and achievetheexpectedresults.Thisresearch is qualitative, of an exploratory-descriptive nature. For the organizational diagnosis, an internal audit was carried out through a checklist, which allowed evaluating the context of the organization, leadership and commitment, planning, support, operation, performance and improvement. On the other hand, to determine the strategic orientation, direct observation was carried out, as well as an empathy map, in addition, a focus group was carried out with the company managers. The instruments used were a checklist, the observation sheet, the focus group sheet, and the empathy map sheet. The organization investigated is an agricultural business group in Ecuador, where 8 clients, 12 final consumers, 169 collaborators, 11 suppliers, 2 government actors and 2 certifiers were investigated. The examined case study ratifies the low level of implementation of the standard in question, despite the fact that it contributes to achieving better levels of performance in the processes, improving quality and granting a greater position in the market.
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